Accenture (News - Alert) reportedly has implemented its Claim Components Solution at Affirmative Insurance Services, a distributor and producer of personal non-standard automobile insurance and a subsidiary of Affirmative Insurance Holdings, Inc.

 

Officials at Affirmative say they’re seeking to enhance their IT transformation program to upgrade, streamline and enhance core processing systems.

 

Within the non-standard auto insurance market, the Affirmative implementation represents the first application of Accenture Claim Components Solution. It focuses on drivers who have problems getting insurance from standard insurance companies because of their record, lack of prior insurance or other factors.

 

Affirmative Insurance believes that the agreement with Accenture reflects a commitment to innovate and improve customer service and claims-handling. The company says it can now quickly configure and deploy the solution with minimal impact on its business, with the help of the robust functionality of Accenture Claim Components Solution. In its effort to achieve claims excellence, the company believes that the agreement marks a major milestone.

 

The new system is part of Affirmative’s broader IT transformation program to upgrade, streamline and improve its core processing systems. Improving the ability of the claims-handling operations through the automation of routine tasks, Accenture Claim Components Solution is a robust Web-based technology designed to help insurers of all sizes. Through final payment, the solution supports Affirmative claims transactions from first notification of loss.

 

Accenture Claim Components Solution assists in processing approximately one-third of all property and casualty insurance claims in the United States, and is used by five of the top 10 U.S. insurance carriers and several of the largest insurers in Europe.

 

“Claims service expectations are evolving, and today’s insurance customers are simply demanding more from their carriers,” said Michael Costonis, Accenture’s North America insurance practice managing director and head of global claims services. “Leading insurers – from specialized carriers like Affirmative to multi-line global companies – recognize that the ability to satisfy those expectations and secure their competitive positioning depends upon the rapid and cost-effective implementation of a high-performing claims infrastructure.”