Whaleback Systems (News - Alert) has introduced the Diamond Shoals product release featuring new functionality that enhances the capabilities of Whaleback’s managed voice service architecture to address the unique requirements of mid-market, small enterprise businesses.

 

“This is the first in a series of upcoming Diamond Shoals product announcements and it includes architectural enhancements, new phones and attractive pricing options that enhance the value proposition for CrystalBlue and will particularly attract the larger medium-sized businesses to our managed VoIP solution,” said Mark Galvin, Whaleback Founder, President and CEO. “In our two previous releases, we focused on addressing mission-critical telephony and business continuity features for the small business market. Diamond Shoals has several important features designed with the larger mid-sized business in mind.”

 

The Diamond Shoals release features the OrcaVision Voice Quality Management System, which provides total visibility into the customer’s call path as their voice traffic crosses multiple IP networks. A graphical network mapping tool is used to visually monitor the health and performance of these networks, with multiple views that display call quality information by provider, by customer or by user.

 

OrcaVision helps Whaleback Network Operations Center (NOC (News - Alert)) personnel analyze call volume, traffic bottlenecks, usage patterns and call histories. The system also performs a periodic health check of every remote PBX system for its availability and operating status.

 

Using new Diamond Shoals technology, a Whaleback customer can leverage the recently announced RAIL technology to send voice traffic over cable, DSL and fiber links and load balance traffic across multiple links and from multiple service providers. As a result, they efficiently leverage the bandwidth required to meet their call volume and to ensure availability and performance.

 

OrcaVision is used to monitor service quality, detect faults and re-route traffic around problems until a resolution is found. The combination of RAIL and OrcaVision enables expandable bandwidth with redundancy and failover as well as link optimization of multiple access lines to ensure consistent, high-quality voice calls.

 

“Businesses relying on network-based hosted VoIP services are frustrated by the inability of their providers to detect and correct problems with performance and availability,” said Galvin. “By combining a premises-based IP-PBX (News - Alert) with OrcaVision’s centralized voice quality management, we have removed the guesswork from VoIP service delivery — allowing it to be a truly managed service instead of just a hosted service.”