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 INDUSTRIES VERTICALS HORIZONTAL PUBLICATIONS FREE RESOURCES INTERNATIONAL EVENTS ABOUT TMC COMMUNITIES |
August 10, 2007
Former SunRocket Customers Run into Problems with Teleblend
By Raju Shanbhag TMCnet Contributing Editor
When SunRocket (News - Alert) suddenly closed shop, several competitors immediately stepped in with tempting service offers to the VoIP
 service provider’s customers. Though SunRocket customers believed it could be a happy story after that, an InfoWorld report said that is not the case.
According to the report, some customers who switched to Teleblend have had a poor experience with service. Although Teleblend apologized for the disruption in service and said everything was back to normal with inbound and outbound calling services and voice-mail services being available as usual, some customers begged to differ, stating their service has not been fully restored.
Even after the company had claimed that everything was working fine, some customers like Marc Kruskol, of MJK Public Relations in Van Nuys, California say that their service is yet to be restored. Unfortunately, the matter here is not as simple as a VoIP company failing to provide good services. That happens often. But here, many more issues are involved. The news of Teleblend failing to provide good service is not good news for Sherwood Partners, as it helped to wind down SunRocket as Teleblend and 8x8 (News - Alert). Companies who acquired SunRocket customers paid a small amount to Sherwood Partners for each customer signed up.
However, Martin Pichinson, co-managing member of Sherwood Partners isn’t overly worried. He gives us the example AT&T (News - Alert) faced while activating the number of new customers the opening weekend of the iPhone sale. With SunRocket being the second largest independent VOIP provider, behind Vonage (News - Alert), with 200,000 customers, Teleblend and 8X8 are facing a similar challenge, he asserted.
For some customers, service wasn’t any better with SunRocket either. Although the company had a meteoric rise, it started facing complaints from the customers about the low quality of the service. The company shut down operations in mid-July, leaving a vast number of customers to look elsewhere for service. According to Sherwood, SunRocket was able to sell some network assets in order to keep the service running until Sunday. This gave customers time to look for another service provider.
Raju Shanbhag is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
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