Digium (News - Alert) and Dicar Networks have announced their intention of forming an agreement to jointly provide telephony solutions that are economical and have good functionality. Their target market is the world of VoIP and telephony in California.

The companies said the recognize that small and medium businesses have certain specific communication needs and they are looking to address that particular requirement. They are promoting the latest generation of Switchvox (News - Alert) IP PBX (News - Alert) products, supplying advanced communication systems with improved versatility and more freedom.

"We are thrilled to be chosen as Digium's select partner," said Armando Garcia, CEO, Dicar Networks. "Switchvox is an exceptional product, backed by a world-class organization."

Switchvox is today compatible with high speed networks and as well as the traditional telephony infrastructure. This allows businesses the option of bidding farewell to the old PBX systems, previously being used. Additionally, the technology is increasing the potential of a small business to grow larger into a global network, without straining finances too much.

”It seems unfathomable that in order to get something better, businesses are replacing expensive systems like Avaya (News - Alert) with a solution that costs half as much, but that's exactly what's happening," said Dicar Networks CEO Armando Garcia.

The latest version of Switchvox serves as a highly advanced telephone solution that creates a link between a business phone system and the Web 2.0. The switchboard runs in the web browser itself (IE or Firefox) has been proven to save time, save money and provide enhanced customer service.

All manner of employees can use the system effectively. Whether they are receptionists and need to perform telephone tasks quickly and efficiently; supervisors would need to monitor the productivity of his subordinates; or salespeople who can integrate the system with existing software to provide a better Customer Relations Management, the system is very useful.

An additional feature that Switchvox has is that it can integrate with Google (News - Alert) Maps, placing a map pin to identify where a call originated, thus allowing businesses to provide locally relevant information instantly. The system can also present key information about a client when the call is received, allowing the operative to be responsive much faster than usual.

Dicar Networks, San Jose, opened in 2001 as a provider of network solutions. The company’s range includes products for VoIP, cabling, PBX and now ESI systems.

Calvin Azuri, TMCnet Contributing Journalist.

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